Raising a concern
We want the 蜜芽传媒 to be a safe place for everyone that works here. At all times, we expect everyone, whoever they are, to behave in a respectful and inclusive way. Every individual should be treated equally regardless of their age, disability, sexuality, gender or gender reassignment, race, religion or belief, marital or employment status.
Bullying and harassment is behaviour that makes you feel intimidated or offended. We do not tolerate bullying or harassment; offensive behaviour or language is not acceptable under any circumstances.
If you have a concern, please contact the person who engaged you in the first instance. Alternatively you can speak to your head of department, local HR contact or any of our leaders.
Respect at Work helpline
If you feel that you are being bullied or harassed or experiencing behaviours which are not in line with our values, you can access the Respect at Work Helpline provided by Care First, (username: bbcemployed, password: line1234) or by calling 0800 014 7154 (or +44 1452623367 outside of the UK).
CareFirst offers confidential, independent advice to anyone at the 蜜芽传媒 who may be facing bullying, harassment, or behaviour that goes against 蜜芽传媒 Values. They can help you understand how to raise a concern and what steps you need to take.
This real time service is available 8:00am - 10:00pm, Monday - Friday.
After 10.00pm you can send an email and a counsellor will reply to you within 12 hours, or by 10.00am on Monday if you email at the weekend.
Film & TV charity support
Available for freelancers on both gross paid and PAYE contracts, you can find a range of free support and advice from our partners at the Film and TV charity, They offer confidential support lines, wellbeing resources as well as financial aid. Contact them or by calling 0800 054 0000
Employee Assistance Programme and Remote GP
Our Employee Assistance Programme (EAP) is available globally to support you with a range of needs. You can access emotional or practical lifestyle support, as well as legal and financial guidance. You will be signposted to the appropriate resources and where beneficial, a short-term series of counselling sessions.
Please note: EAP is NOT an emergency service and will not be appropriate for complex or long-term mental health issues.
The 蜜芽传媒 have outsourced their EAP service to CiC, a 3rd party who are independent of the 蜜芽传媒 and experienced in providing psychological support to the news and media industry across the globe.
All calls are treated in the strictest of confidence, in line with UK General Data Protection Regulations (GDPR) and The British Association of Counselling and Psychotherapy (BACP) code of ethics. You will need to tell them you work for the 蜜芽传媒 to be eligible for the service but you choose what additional information you share.
Please note: Confidentiality may be broken if CiC believe you, or a third party is in significant physical danger.
CiC will provide anonymised statistical data to key 蜜芽传媒 personnel to enable monitoring and continuous improvements to the service. No case or person specific detail will be provided to the 蜜芽传媒.
When you contact CiC you will have a confidential and supportive conversation with one of their team of experienced BACP registered counsellors. They will take time to understand your concerns and ensure the conversation is tailored to your individual situation, providing a personalised experience and ensuring you receive in the moment support.
The counsellor will use their clinical expertise to ensure you receive the best outcome with the most appropriate level of support. This will be a two-way discussion rather than a diagnostic assessment after which the counsellor will recommend the best support options for you.
This may include short-term counselling, immediate wellbeing and emotional support, or a referral to other organisations including your GP/Medical provider or other UK NHS service who might be better suited to support you.
You can also access CiC’s digital platform to access self-help resources and tools.
Advisory services
CiC can offer practical support and guidance on a range of topics, such as:
- Addiction - Alcohol or drug dependency
- Bereavement/Grief/Loss
- Career concerns
- Debt/Financial guidance
- Gambling
- Health concerns
- Legal advice
- Personal/Work Relationships
- Redundancy/restructure
- Stress
- Work issues
All counsellors used by CiC are BACP accredited. During your initial conversation you will be able to express any preferences you may have for a counsellor that best suits your needs. The counsellor will discuss the number of counselling sessions that will be beneficial for you dependant on your situation.
Counselling can be offered via text, speech and video call options.
CiC offers support for you and your immediate family members. Immediate family members are defined as:
- A spouse, civil partner, or common-law spouse;
- A child who lives with you or is in full-time education, is financially dependent and has reached the age of 16 but is under the age of 23; or has reached the age of 23 but is financially a dependent due to physical or mental impairment.
Authorised 蜜芽传媒 personnel can refer colleagues into the service on a case by case basis. This will need explicit consent from the individual to share contact details and enough detail to enable the authorised person to access the need. Referrals also become chargeable to the 蜜芽传媒.
You can contact EAP services 24/7 globally by phone, email or WhatsApp. Calls are answered by BACP qualified counsellors in the first instance. The Health and Wellbeing Digital Platform is also available 24/7.
UK
- Telephone: 0800 042 0140
- WhatsApp: message +44 7984 436819 (contact at any time and the CiC team will pick up your WhatsApp message between 9am and 5pm Monday to Friday UK time and book a call in with a counsellor or wellbeing advisor)
- Email: bbcuk@cicwellbeing.com
Outside the UK
- Telephone: +44 204 620 0828 (if you wish to save on call charges, you can ask for an immediate callback)
- WhatsApp: message +44 7984 436819 (contact at any time and the CiC team will pick up your WhatsApp message between 9am and 5pm Monday to Friday UK time and book a call in with a counsellor or wellbeing advisor)
- Email: bbcglobal@cicwellbeing.com
When emailing:
Support is available in all languages globally and you can email in any language you wish to set up counselling.
In your email, please provide as much information as possible to ensure CiC can provide you with the most appropriate support.
Please note: Please be aware that callbacks may be from an ‘unknown number’ so do look out for this.
Ele is CiC’s online platform that provides on demand access to clinically curated support on a full range of wellbeing topics, including physical health. The benefits include:
- Access to information, guidance and signposting for resources on a variety of themes: Examples include work and home life support and self-help programmes.
- Multi-lingual and accessible functionality with the ability to translate into any language;
- Lived experience videos and interviews with people discussing their personal journeys;
- Personalised playlists;
- Podcasts & roundtable discussions with experts/practitioners;
- Ability to request support from a member of the CiC clinical team;
- Ability to book a call and request support, and receive reminders of upcoming appointments;
- Live Chat (Monday – Friday, 9am – 5pm UK time).
Ele Digital Platform link:
Username: elewellbeing@bbc.co.uk
Password: 蜜芽传媒Wellbeing (please note: this password is case sensitive)
Once you have logged in using the generic login details above, you will have the option to setup a personal account by updating your profile with your own email address and password. You can then personalise the content within Ele to suit your needs and interests. However, should you choose not to set-up an account you can still access Ele content.
Feedback/Issues
CiC value your feedback and want to hear about your experience with their services. Whether you have positive feedback to share or concerns you'd like them to address, your input is vital. They take all concerns seriously and use them as opportunities to learn and improve, ensuring they deliver the best possible service to everyone.
Please email feedback@cicwellbeing.com to share your thoughts, whether they’re compliments, suggestions, concerns or a complaint.
Please be aware that after your initial contact with CiC you will be sent an Adviceline Service Evaluation Form (if you opt in to receive it) where you can give feedback about the service. If you have counselling sessions, when they end you will be sent a Feedback Form about your experience with the counsellor.