Need more help?

How can I get help with S4C on ��ѿ��ý iPlayer?

Anonymous — Thu, 03 Oct 2019 13:42:28 +0000

How can I get help with S4C on ��ѿ��ý iPlayer?

For any help, enquiries or complaints about S4C content, please contact S4C directly: S4C Support.

Anonymous (not verified) 03 October 2019

How can I report a problem with a programme?

Anonymous — Thu, 03 Oct 2019 13:44:09 +0000

How can I report a problem with a programme?

First, check the known issues page to see if the problem you've spotted is already listed.

If it’s not, get in touch via our webform or our live chat service. Please tell us:

The name of the programme
What episode it is (title and/or date)
Whether you're experiencing the problem on the website, the mobile/tablet app or on the TV app
Whether you're watching live, on demand or as a download

Anonymous (not verified) 03 October 2019

Where can I get help and support with ��ѿ��ý Sounds?

Anonymous — Thu, 03 Oct 2019 13:44:09 +0000

Where can I get help and support with ��ѿ��ý Sounds?

For help with and information about ��ѿ��ý Sounds, please visit the ��ѿ��ý Sounds help site.

Anonymous (not verified) 03 October 2019

Can I contact you using Live Chat?

Anonymous — Thu, 03 Oct 2019 13:47:06 +0000

Can I contact you using Live Chat?

Yes, you can! With live chat you can have a conversation with an iPlayer support agent to help solve any problems or answer your questions quickly.

When is live chat available?

When we are here, you'll see the Live Chat button on the right-hand side of the screen. Otherwise, you can still get in touch with the team by clicking Contact us below. You might also find the answer to your question elsewhere on our help site.

How do I use Live Chat?

Across the help site, just click on the live chat icon (on the right of the page), and you’re off!

When we don’t know the answer...

While we’ll try our best to help you and answer your questions, there will be times when we won’t be able to find an answer – we get asked an incredible amount of questions – and we’ll need to check for ourselves. When this happens, we’ll take your contact details and email you back later.

How can I get help when Live Chat isn't available?

If the Live Chat button isn't showing, it means that no Live Chat agents are available at that time. You may be able to find the answer you're looking for on our help site. Use our search, or choose from the help categories at the bottom of the page.

If you still need help, you can contact us via our web form. Please tell us as much information as possible about any issue you're having and we will get back to you via email as soon as we can.

Let us know how we did!

If you do take part in a Live Chat session, please provide feedback – it takes less than a minute and will help us to improve the service.

Anonymous (not verified) 03 October 2019

Do you have a help site for programme enquiries and the ��ѿ��ý in general?

Anonymous — Thu, 03 Oct 2019 13:50:03 +0000

Do you have a help site for programme enquiries and the ��ѿ��ý in general?

Yes, the ��ѿ��ý Questions site lists answers to commonly asked questions about our latest programmes as well as general information about the ��ѿ��ý and the services we offer.

For more information about a specific programme, check that programme's website. To find a programme's website, head to the A-Z programme directory.

Anonymous (not verified) 03 October 2019

How can I contact ��ѿ��ý iPlayer Support or give feedback?

Anonymous — Thu, 03 Oct 2019 13:50:44 +0000

How can I contact ��ѿ��ý iPlayer Support or give feedback?

We try to keep our help site up to date with the latest issues and guidance. However, there may be times when you can’t find an answer to your question or you’ll need to contact us if you’re experiencing an issue that’s not listed. Here's how to get in touch:

Live chat

With live chat you can have a conversation with a ��ѿ��ý iPlayer support agent in real-time to help solve any problems or answer your questions quickly. Check our Can I contact you using Live Chat? page to find out how to use live chat.
Webform

If you can't find the answer you're looking for on the help site or our live chat agents aren't available, leave us a webform. Just click "Contact Us" at the bottom right of any FAQ to reach the webform. You can use our webform to report an issue, leave feedback, ask a question, make a suggestion, or make a complaint. We'll get back in touch with you via email as soon as we can.

Remember to check our known issues page if you've spotted an issue as we might already be aware of it. You'll also find updates on the issues we're aware of.

Anonymous (not verified) 03 October 2019

Protection from scams and staying safe online

Anonymous — Fri, 08 Aug 2025 13:15:02 +0000

Protection from scams and staying safe online

The ��ѿ��ý provides support for iPlayer via its official help website, online forms, Live Chat and occasionally by phone if requested.

We want to help you protect your personal information and spot any support that doesn’t come from the ��ѿ��ý.

How to spot a scam

By phone

We do not offer a telephone support service unless it has been requested by you for a specific reason. If this is the case, you will have spoken to one of our agents already and they will have provided you with a reference number
If you are called back by a ��ѿ��ý representative, ask them for the reference number and ensure it matches the one you were given

By Live Chat and messaging apps

We offer Live Chat as a support option on our official support pages. However, we will never initiate a Live Chat conversation with you.
To start a Live Chat, you must visit our support website and click the Live Chat button yourself
We do not offer support via messaging apps, such as WhatsApp

Software downloads

We will never ask you to download any software to verify your TV licence or ask for any other personal details

Using our support website

This is harder to spot as scammers are getting better at creating websites that look very similar to ��ѿ��ý websites
They may also use web addresses (URLs) that are similar but not the same as our own websites
If you are unsure that you’re on our official site, go to the main ��ѿ��ý website at www.bbc.co.uk and click on the iPlayer page. Scroll down to the bottom of the page where you will find a link to Help and FAQs:

Bank and TV Licence Fee details

In any contact with iPlayer support, we will never ask for bank, credit card or TV Licence details

What to do if you think you have been scammed

If you have entered your payment details into an online chat or webpage, please contact your bank immediately to try to stop or reverse the payments.
Report the fraud attempt via the Action Fraud website or call them on 0300 123 2040
If it relates to iPlayer or any other ��ѿ��ý products then let us know using this form

Anonymous (not verified) 08 August 2025

Need more help?

How can I get help with S4C on ��ѿ��ý iPlayer?

How can I report a problem with a programme?

Where can I get help and support with ��ѿ��ý Sounds?

Can I contact you using Live Chat?

When is live chat available?

How do I use Live Chat?

When we don’t know the answer...

How can I get help when Live Chat isn't available?

Let us know how we did!

Do you have a help site for programme enquiries and the ��ѿ��ý in general?

How can I contact ��ѿ��ý iPlayer Support or give feedback?

Live chat

Webform

Protection from scams and staying safe online

How to spot a scam

What to do if you think you have been scammed