ѿý

Areas to address​

Results overall​

Another way we can look at the results in the previous two sections is by the size of the gap between the percentage of respondents who think the ѿý is effective at delivering an area now compared with the percentage who think it is important that the ѿý delivers this in the future. ​​

Looking at the data in this way can help us understand which of the six areas we are delivering close to expectations and which areas need most improvement:​​

  • Valuable public service – provides a valuable public service for the people of the UK​
  • Something for everyone – offers something for everyone​
  • High-quality digital services – offers high-quality digital services (examples of the ѿý’s digital services are iPlayer, Sounds, News/Sport/Weather websites and apps)​
  • Reflects all the UK – reflects the lives of people across the UK and different parts of the UK​
  • Independent from government – being independent from the government of the day​
  • Around the world – being an asset for the UK around the world.

 

The gap between how effective respondents think the ѿý is at each area now versus how important it is for the future​

Out of all 872,701 respondents: 

Independent from the government of the day
48%pts gap
91% important
43% effective
48%pts gap
Reflects people across the UK and different parts of the UK
25%pts gap
76% important
51% effective
25%pts gap
Something for everyone
19%pts gap
78% important
59% effective
19%pts gap
An asset for the UK around the world
19%pts gap
76% important
57% effective
19%pts gap
A valuable public service
18%pts gap
82% important
64% effective
18%pts gap
High-quality digital services
7%pts gap
80% important
73% effective
7%pts gap
AreaImportantEffectiveGap
Independent from the government of the day 91% 43% 48%pts
Reflects people across the UK and different parts of the UK 76% 51% 25%pts
Something for everyone 78% 59% 19%pts
An asset for the UK around the world 76% 57% 19%pts
A valuable public service 82% 64% 18%pts
High-quality digital services 80% 73% 7%pts

 

 

A break graphic

 

The gap is larger in some areas than others.​ ​

For example:​

  • 43% of respondents said the ѿý is effective in being independent from the government of the day but 91% of respondents said this is important. This means that this area has the largest gap between views on delivery now and future importance: 48% points.​ ​

In contrast:​ ​

  • 73% of respondents said the ѿý is effective at providing high-quality digital services but 80% of respondents said this is important. This means that this area has the smallest gap between views on delivery now and future importance: 7% points.​ ​

There is a gap of 25% points between current delivery and future importance scores for reflecting the lives of people across the UK and different parts of the UK. There is a gap of up to 20% points for each of offering something for everyone, being an asset for the UK around the world, and providing a valuable public service.

 

A break graphic

 

The size of the gap differs in some areas between different audience groups.​

For example, respondents aged 18-34 and 35-54, and in Scotland, Northern Ireland and Wales have the largest gap between their scores for the current delivery and future importance of the ѿý’s independence from the government of the day. ​ ​

In addition, respondents aged 18-34 have a larger gap than other age groups between current delivery and future importance scores for the ѿý reflecting all the UK and being an asset for the UK around the world. ​ ​

Respondents in Scotland have a larger gap than elsewhere between the scores they gave the ѿý for current delivery and future importance of reflecting all the UK.

 

A break graphic

 

Results for 18-34

The gap between how effective respondents think the ѿý is at each area now versus how important it is for the future​

Out of 68,553 respondents aged 18-34:

Independent from the government of the day
55%pts gap
89% important
34% effective
55%pts gap
Reflects people across the UK and different parts of the UK
31%pts gap
79% important
48% effective
31%pts gap
An asset for the UK around the world
24%pts gap
74% important
50% effective
24%pts gap
Something for everyone
21%pts gap
80% important
59% effective
21%pts gap
A valuable public service
20%pts gap
82% important
62% effective
20%pts gap
High-quality digital services
10%pts gap
84% important
74% effective
10%pts gap
AreaImportantEffectiveGap
Independent from the government of the day 89% 34% 55%pts
Reflects people across the UK and different parts of the UK 79% 48% 31%pts
An asset for the UK around the world 74% 50% 24%pts
Something for everyone 80% 59% 21%pts
A valuable public service 82% 62% 20%pts
High-quality digital services 84% 74% 10%pts

 

 

A break graphic

 

Results for 35-54

The gap between how effective respondents think the ѿý is at each area now versus how important it is for the future​

Out of 213,420 respondents aged 35-54:

Independent from the government of the day
50%pts gap
88% important
38% effective
50%pts gap
Reflects people across the UK and different parts of the UK
25%pts gap
74% important
49% effective
25%pts gap
An asset for the UK around the world
19%pts gap
71% important
52% effective
19%pts gap
Something for everyone
18%pts gap
75% important
57% effective
18%pts gap
A valuable public service
17%pts gap
77% important
60% effective
17%pts gap
High-quality digital services
8%pts gap
81% important
73% effective
8%pts gap
AreaImportantEffectiveGap
Independent from the government of the day 88% 38% 50%pts
Reflects people across the UK and different parts of the UK 74% 49% 25%pts
An asset for the UK around the world 71% 52% 19%pts
Something for everyone 75% 57% 18%pts
A valuable public service 77% 60% 17%pts
High-quality digital services 81% 73% 8%pts

 

 

A break graphic

 

Results for 55 and over

The gap between how effective respondents think the ѿý is at each area now versus how important it is for the future​

Out of 571,822 respondents aged 55 and over:

Independent from the government of the day
47%pts gap
92% important
45% effective
47%pts gap
Reflects people across the UK and different parts of the UK
24%pts gap
76% important
52% effective
24%pts gap
Something for everyone
20%pts gap
79% important
59% effective
20%pts gap
An asset for the UK around the world
19%pts gap
78% important
59% effective
19%pts gap
A valuable public service
18%pts gap
84% important
66% effective
18%pts gap
High-quality digital services
8%pts gap
80% important
72% effective
8%pts gap
AreaImportantEffectiveGap
Independent from the government of the day 92% 45% 47%pts
Reflects people across the UK and different parts of the UK 76% 52% 24%pts
Something for everyone 79% 59% 20%pts
An asset for the UK around the world 78% 59% 19%pts
A valuable public service 84% 66% 18%pts
High-quality digital services 80% 72% 8%pts

 

 

A break graphic

 

Results for Scotland

The gap between how effective respondents think the ѿý is at each area now versus how important it is for the future​

Out of 64,246 respondents in Scotland:

Independent from the government of the day
52%pts gap
91% important
39% effective
52%pts gap
Reflects people across the UK and different parts of the UK
32%pts gap
80% important
48% effective
32%pts gap
Something for everyone
22%pts gap
78% important
56% effective
22%pts gap
An asset for the UK around the world
20%pts gap
74% important
54% effective
20%pts gap
A valuable public service
19%pts gap
81% important
62% effective
19%pts gap
High-quality digital services
9%pts gap
80% important
71% effective
9%pts gap
AreaImportantEffectiveGap
Independent from the government of the day 91% 39% 52%pts
Reflects people across the UK and different parts of the UK 80% 48% 32%pts
Something for everyone 78% 56% 22%pts
An asset for the UK around the world 74% 54% 20%pts
A valuable public service 81% 62% 19%pts
High-quality digital services 80% 71% 9%pts

 

 

A break graphic

 

Results for Wales

The gap between how effective respondents think the ѿý is at each area now versus how important it is for the future​

Out of 38,313 respondents in Wales:

Independent from the government of the day
50%pts gap
90% important
40% effective
50%pts gap
Reflects people across the UK and different parts of the UK
24%pts gap
76% important
52% effective
24%pts gap
Something for everyone
20%pts gap
78% important
58% effective
20%pts gap
A valuable public service
18%pts gap
81% important
63% effective
18%pts gap
An asset for the UK around the world
18%pts gap
74% important
56% effective
18%pts gap
High-quality digital services
7%pts gap
79% important
72% effective
7%pts gap
AreaImportantEffectiveGap
Independent from the government of the day 90% 40% 50%pts
Reflects people across the UK and different parts of the UK 76% 52% 24%pts
Something for everyone 78% 58% 20%pts
A valuable public service 81% 63% 18%pts
An asset for the UK around the world 74% 56% 18%pts
High-quality digital services 79% 72% 7%pts

 

 

A break graphic

 

Results for Northern Ireland

The gap between how effective respondents think the ѿý is at each area now versus how important it is for the future

Out of 13,809 respondents in Northern Ireland:

Independent from the government of the day
52%pts gap
88% important
36% effective
52%pts gap
Reflects people across the UK and different parts of the UK
26%pts gap
76% important
50% effective
26%pts gap
A valuable public service
20%pts gap
77% important
57% effective
20%pts gap
An asset for the UK around the world
19%pts gap
69% important
50% effective
19%pts gap
Something for everyone
19%pts gap
74% important
55% effective
19%pts gap
High-quality digital services
9%pts gap
79% important
70% effective
9%pts gap
AreaImportantEffectiveGap
Independent from the government of the day 88% 36% 52%pts
Reflects people across the UK and different parts of the UK 76% 50% 26%pts
A valuable public service 77% 57% 20%pts
An asset for the UK around the world 69% 50% 19%pts
Something for everyone 74% 55% 19%pts
High-quality digital services 79% 70% 9%pts

 

 

A break graphic

 

Results for England

The gap between how effective respondents think the ѿý is at each area now versus how important it is for the future​

Out of 738,286 respondents in England:

Independent from the government of the day
48%pts gap
91% important
43% effective
48%pts gap
Reflects people across the UK and different parts of the UK
23%pts gap
75% important
52% effective
23%pts gap
Something for everyone
19%pts gap
78% important
59% effective
19%pts gap
An asset for the UK around the world
18%pts gap
76% important
58% effective
18%pts gap
A valuable public service
18%pts gap
82% important
64% effective
18%pts gap
High-quality digital services
7%pts gap
80% important
73% effective
7%pts gap
AreaImportantEffectiveGap
Independent from the government of the day 91% 43% 48%pts
Reflects people across the UK and different parts of the UK 75% 52% 23%pts
Something for everyone 78% 59% 19%pts
An asset for the UK around the world 76% 58% 18%pts
A valuable public service 82% 64% 18%pts
High-quality digital services 80% 73% 7%pts

 

 

A break graphic

 

Results for the North of England

The gap between how effective respondents think the ѿý is at each area now versus how important it is for the future​

Out of 196,642 respondents in the North of England:

Independent from the government of the day
49%pts gap
89% important
40% effective
49%pts gap
Reflects people across the UK and different parts of the UK
26%pts gap
75% important
49% effective
26%pts gap
Something for everyone
21%pts gap
77% important
56% effective
21%pts gap
A valuable public service
19%pts gap
79% important
60% effective
19%pts gap
An asset for the UK around the world
18%pts gap
72% important
54% effective
18%pts gap
High-quality digital services
8%pts gap
78% important
70% effective
8%pts gap
AreaImportantEffectiveGap
Independent from the government of the day 89% 40% 49%pts
Reflects people across the UK and different parts of the UK 75% 49% 26%pts
Something for everyone 77% 56% 21%pts
A valuable public service 79% 60% 19%pts
An asset for the UK around the world 72% 54% 18%pts
High-quality digital services 78% 70% 8%pts

 

 

A break graphic

 

Results for the Midlands

The gap between how effective respondents think the ѿý is at each area now versus how important it is for the future​

Out of 180,843 respondents in the Midlands:

Independent from the government of the day
47%pts gap
90% important
43% effective
47%pts gap
Reflects people across the UK and different parts of the UK
24%pts gap
75% important
51% effective
24%pts gap
Something for everyone
20%pts gap
78% important
58% effective
20%pts gap
An asset for the UK around the world
18%pts gap
75% important
57% effective
18%pts gap
A valuable public service
17%pts gap
81% important
64% effective
17%pts gap
High-quality digital services
7%pts gap
79% important
72% effective
7%pts gap
AreaImportantEffectiveGap
Independent from the government of the day 90% 43% 47%pts
Reflects people across the UK and different parts of the UK 75% 51% 24%pts
Something for everyone 78% 58% 20%pts
An asset for the UK around the world 75% 57% 18%pts
A valuable public service 81% 64% 17%pts
High-quality digital services 79% 72% 7%pts

 

 

A break graphic

 

Results for the South of England

The gap between how effective respondents think the ѿý is at each area now versus how important it is for the future​

Out of 210,198 respondents in the South of England:

Independent from the government of the day
47%pts gap
92% important
45% effective
47%pts gap
Reflects people across the UK and different parts of the UK
23%pts gap
76% important
53% effective
23%pts gap
Something for everyone
19%pts gap
79% important
60% effective
19%pts gap
An asset for the UK around the world
18%pts gap
78% important
60% effective
18%pts gap
A valuable public service
17%pts gap
84% important
67% effective
17%pts gap
High-quality digital services
8%pts gap
82% important
74% effective
8%pts gap
AreaImportantEffectiveGap
Independent from the government of the day 92% 45% 47%pts
Reflects people across the UK and different parts of the UK 76% 53% 23%pts
Something for everyone 79% 60% 19%pts
An asset for the UK around the world 78% 60% 18%pts
A valuable public service 84% 67% 17%pts
High-quality digital services 82% 74% 8%pts

 

 

A break graphic

 

Results for London

The gap between how effective respondents think the ѿý is at each area now versus how important it is for the future​

Out of 150,603 respondents in London:

Independent from the government of the day
47%pts gap
92% important
45% effective
47%pts gap
Reflects people across the UK and different parts of the UK
23%pts gap
76% important
53% effective
23%pts gap
An asset for the UK around the world
19%pts gap
80% important
61% effective
19%pts gap
Something for everyone
18%pts gap
79% important
61% effective
18%pts gap
A valuable public service
18%pts gap
85% important
67% effective
18%pts gap
High-quality digital services
8%pts gap
83% important
75% effective
8%pts gap
AreaImportantEffectiveGap
Independent from the government of the day 92% 45% 47%pts
Reflects people across the UK and different parts of the UK 76% 53% 23%pts
An asset for the UK around the world 80% 61% 19%pts
Something for everyone 79% 61% 18%pts
A valuable public service 85% 67% 18%pts
High-quality digital services 83% 75% 8%pts

 

 

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