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Press Releases
New ÃÛÑ¿´«Ã½ complaints procedure goes live
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Category: ÃÛÑ¿´«Ã½
Date: 01.02.2005
Printable version
An emphasis on greater transparency, objectivity and accountability
underpins the ÃÛÑ¿´«Ã½'s new procedure for handling editorial complaints,
which goes live today.
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First announced in July last year, the streamlined procedure is designed
to make it easier for the public to make a complaint and obtain, where
appropriate, a speedy correction.
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A new Code of Practice has been published on a dedicated website -
bbc.co.uk/complaints - to ensure the public know what to expect when
they make a complaint.
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The website will report on the volume and range of complaints we've
received and, where relevant, our responses and details of clarifications,
corrections and remedial actions taken.
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