October 2025 - Sky
We have been hearing from our viewers who, after being victims of a phone scam and then informing Sky, were still being chased for payment.
We first meet 81-year-old Colin who was surprised to receive two brand new iPhones, from Sky Mobile to his house in June. While he uses Sky TV, he isn’t a Sky Mobile customer. Colin says he was then contacted by someone claiming to be from Sky Mobile who told him that they had been sent my mistake and that he should send them back, which he did. Colin’s daughter Charlotte heard about it and became concerned about the process. The pair contacted Sky, and it informed Colin that it was under investigation. However, ever since then Sky has been pursuing Colin for payment (£28 a month for each phone) and he now has a debt with Sky of £2,000.
We also meet 70-year-old Steve who, after receiving four brand new iPhones thought that he was also returning them to Sky. However, he was actually sending them directly to the scammers. His daughter-in-law Lysa realised that he’d been scammed, and the pair contacted Sky. Despite repeatedly contacting Sky, a debt recovery company got in touch to tell them he owed Sky a total of £5,000.
When we wrote to Sky, it said it takes any instance of fraud extremely seriously and it’s truly sorry for the distress these cases have caused. It told us these incidents were the result of highly sophisticated scams affecting customers across the telecoms industry. Sky told us it investigated each case in full, apologised directly to the customers involved, refunded any payments, stopped all debt collection activity and ensured their credit ratings are not affected.
It said it has strengthened its fraud detection and customer support processes to ensure faster resolution for anyone affected in future.
Finally, we were told that Sky continues to work closely with the police, government, and industry partners through the Telecommunications Fraud Sector Charter to protect customers and prevent scams of this nature.
