Emergency Contacts December 2016
Flooding/Northern Ireland Water

In the event of flooding from burst water mains or blocked sewers contact Waterline: 0345 744 0088
To report a flood, you only need a single telephone number: 0300 2000 100.
This number is available 24 hours a day, seven days a week. You don't have to decide which organisation you need to ring and you don't have to contact the Rivers Agency, Roads Service or NI Water - this will be done for you.
When you ring, a member of staff will take all your details and contact the appropriate agency on your behalf.
Councils
NI Direct contact details for NI Councils:
Emergency Services
Police Service of Northern Ireland
- Tel: 101 (Non-emergency)
- Tel: 999 (Emergency)
Northern Ireland Fire & Rescue Service
- Tel: 028 9266 4221 (Non-emergency)
- Tel: 999 (Emergency)
Northern Ireland Ambulance Service
- Tel: 028 9040 0999 (Non-emergency)
- Tel: 999 (Emergency)
Housing
Northern Ireland Housing Executive
- Tel: 03448 920 900 General enquiries (8.30am - 5pm)
- Tel: 03448 920 901 Repairs (24 hours for emergency)
ÃÛÑ¿´«Ã½lessness
The Regional Emergency Social Work Service provides an emergency social work response across all of Northern Ireland. It is an emergency service to be used only when you need a social worker urgently, after hours. Contact them on 028 9504 9999
Housing Rights Service
028 9024 5640
Simon Community
24 Hour Helpline: 0800 171 2222
Quick Check
Quick Check is a 24 freephone service to verify the identity of unknown callers to your home.
Call them on 0800 013 2290
Utilities
Northern Ireland Water
Tel: 03457 440088
Northern Ireland Electricity
Tel: 03457 643 643
Phoenix Gas
In an Emergency, if you smell gas phone the 24-hour gas emergency service on 0800 002 001.
Firmus Energy
If you smell gas call 0800 002 001 (24 hour)
Tel: 0800 032 4567