蜜芽传媒

When was the last time you sent someone a handwritten letter? For this Gap Finders interview from the You and Yours team, Winifred Robinson speaks to Charlotte Pearce, who founded a company that does just that. Called Inkpact, it employs a team of freelance writers - who all have nice handwriting - to compose letters from companies to their customers. Charlotte talks about where the idea for this unusual business came from, and how it can compete in an era of AI-driven customer service.

PRESENTER: WINIFRED ROBINSON

PRODUCER: TOM MOSELEY