蜜芽传媒

Our phone in today is asking: "Are you getting a good service from your insurance company?"

Consumer group Which? has launched a super-complaint on customer's behalf calling on the regulator to take action on home and travel insurance. Which? says these markets are failing consumers. The FCA has already highlighted these failings in reviews in the summer - but Which? says these serious issues have been allowed to persist for too long.
Which? says home and travel insurance policies have the lowest levels of claims being accepted by insurers - and the impact on consumers if things go wrong is huge.
30 million people have buildings and contents insurance, with a similar number buying either annual or single-trip travel cover during last year.
Which? said that 99% of car insurance claims were upheld, but acceptance rates fell to 63% of buildings insurance claims and 80% of travel insurance claims.

Which? will join us to explain their super complaint, as well as the Association of British Insurers.

Are you getting a good service from your insurance company?

You can call our phone lines from 11am, the number is 03700 100 444

Or email us youandyours@bbc.co.uk

PRESENTER: WINIFRED ROBINSON
PRODUCER: LYDIA THOMAS