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Energy supplier SSE: "We're very sorry"

5 live's Andy Verity speaks to SSE corporate affairs director Alan Young who reassures customers they will be compensated for the mis-selling of gas and electric after receiving the largest ever fine of £10.5m from Ofgem.

The energy supplier promised the fine wouldn't be passed on to customers and blamed management failures for "prolonged and extensive" mis-selling.

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4 minutes

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