ÃÛÑ¿´«Ã½

Restaurants and hotels are increasingly being threatened with bad reviews on TripAdvisor from customers trying to get freebies. The British Hospitality Association says they're seeing a growing number of complaints about blackmail from members.
Sarah Bird from the Double Barrel Steakhouse and Grill in Rotherham tells us how she's been threatened and James Kay from TripAdvisor responds. This clip is originally from 5 live Drive on Friday 9th May 2014