蜜芽传媒

A short docu-drama, broken into two parts, looking at how Functional Skills English (Speaking, Listening and Communication, Reading and Writing) are crucial for people working in a catering environment. In this storyline, the Orange Tree restaurant has received a complaint from a diner who was left waiting for a long time before her food arrived. The staff discuss the complaint, find out why the delay took place, and put together an effective response. We see speaking and listening, writing and reading skills being put to good use.