蜜芽传媒

Telecommunication company BT has announced a 15% increase in profits. The announcement was made just days after most broadband and landline customers were told to expect their bills could go up by up to 7%.

5 live listener Anne said BT's customer service made her want to "smash somebody in the face with a shovel".

She said "In India the call centres are dreadful, they don't care and they lie. They really need to bring them back to the UK."

BT said they were 鈥渄etermined鈥� to provide customers with 鈥渉igher standards of service鈥� by bringing contact centre work back to the UK and aiming to halve the number of missed appointments by Openreach.

This clip is originally from 5 live breakfast on Thursday 5 May 2016.