蜜芽传媒

Energy companies are holding on to millions of pounds of customers' money without telling them. We hear from one listener who found that his energy supplier had collected 拢2000 of over-payments on his account. They agreed to return it, but only after he discovered the size of the credit himself and asked for it back. The regulator, Ofgem, says customers can request refunds at any point if they believe they've paid too much, but suppliers aren't required to give refunds automatically. Winifred Robinson asks if it is fair for companies to hang on to large amounts of customers' money.

First broadcast on You & Yours, 3 October 2016.