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How air traffic controllers stay alert
The tricks to keeping sharp in a 24-hour service where mistakes could be disastrous. Neil May, head of human factors at NATS tells the ÃÛÑ¿´«Ã½'s Laurence Knight how the company minimises human error in some of the busiest airspace in the world at their control centre in Swanwick.
(Picture: Air traffic controllers at the NATS Swanwick control centre; Credit: NATS)
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