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SCE_1_3.movMoving a conversation forward

Helen and Mark are in the café. Mark is talking to an engineer about repairing his coffee machine. Mark repeats back key information and asks questions, as well as using eye contact and body language to show he’s listening. Helen, Tom, Tina and Charlie are discussing a film they’ve been to see and it’s not going very smoothly. Helen, Tom, Tina and Charlie are discussing the organising of a party. The discussion is going around in circles. Using open questions can help move the discussion forward.

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1 minute

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