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Asking the right questions.

Rob wants to return a jumper his aunt bought, so Lee goes through the 5 W’s to help organise what he wants to say to the shop assistant. Lee and Laura are writing a document about a charity tournament. They have their main points and five W’s but need to add more detail. Lee’s friend Beth is volunteering for a charity. She speaks with impact to make people take action using rhetorical questions, the rule of three and facts and figures.

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52 seconds

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