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Don't make this mistake when you look up phone numbers

Companies pay Google to come top of a search list for a useful phone number. The phone number they show you isn’t in fact the real number at all. These companies are charging for putting you through to numbers that would otherwise be charged at standard rate or be completely free. Some people have been charge up to £3.60 a minute for calls to free government helplines for tax and benefits.

First broadcast on You & Yours, 30 July 2018.

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Duration:

5 minutes

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