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Claire, a shop manager in Romford, has told Nicky Campbell about the abuse she’s experienced at work during the Covid-19 pandemic.

There's been a rise in verbal abuse and physical assaults towards staff this year, according to figures from the Co-op.

It’s thought that reminding shoppers of new rules, such as wearing masks and social distancing, has sparked the antisocial behaviour towards frontline shop workers.

This clip is originally for 5 Live Breakfast on 19 November 2020.