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A patient says he felt ignored and that NHS care was lacking after he spent 14 hours on a bed in a hospital corridor. Ivan Philpotts, 77, from Norwich, was transferred between wards at the Norfolk & Norwich University Hospital (NNUH), having contracted pneumonia. He said he was left in a bed in a corridor with no access to water, was unable to eat and that his wife was unable to visit. Ivan talked to Andrew Turner about his experience of 'corridor care'

Dr Bernard Brett, the hospital's interim medical director, said: "We are very sorry to hear of Mr Philpotts' experience and we would be happy to speak with him further to answer any questions. The NHS across Norfolk and Waveney is extremely busy, and the NNUH is experiencing record numbers of emergency department attendances and acute admissions. Placing extra beds on our in-patient wards and assessment units is something we only do in extreme circumstances to reduce pressure on the ambulance service and emergency department". He added that work done to improve the management of patients had increased the number of daily discharges, but "we have further to do to ensure we are able to manage the high admission numbers".