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Why we made over 100 calls to energy supplier

The customer spent a year trying to get the issue sorted out. Her electricity supply was switched a year ago from Boost Energy to British Gas.

But despite repeated phone calls and solicitor's letters, neither company would accept responsibility for the meter or create an account for her.

Her mother got in touch with ÃÛÑ¿´«Ã½ Radio Solent for help.

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5 minutes

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