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A new service at the Norfolk and Norwich University hospital hopes to give adult patients and families a voice.

Call for Concern comes after the campaign for Martha’s Rule – set up after the death of a teenager from sepsis in London. Her family say their concerns were ignored and a coroner said earlier intervention may have saved her life.

Alanna Forrester is the clinical lead nurse for the Recognise and Respond team at the Norfolk and Norwich. She explains more.

Photo credit Portra / Getty Images.