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Solicitors are the latest profession to be up in arms about a website which invites dissatisfied clients to air their grievances online. We examine their complaints and ask whether their methods of dealing with unhappy customers are effective enough anyway. We've heard little but gloom and doom from the high street in recent weeks so how do we explain figures out this morning which show a very sharp rise in sales over the past month? And why restaurant critic Giles Coren has added a sustainability score to his outspoken reviews. Plus the posties who deliver some letters against all the odds.