Episode details

Available for over a year
Airlines seek backing at the Court of Appeal to carry on exempting compensation for passengers who are delayed in 'extraordinary circumstances'. How 'annoying' texts are helping improve consumer service A new scheme is launched to recognise car parks that offer excellent service to disabled drivers. Do staff in workplaces where customers are injured have a duty to give First Aid? The websites which encourage you to tell your inner most thoughts and promise anonymity- but should we believe them? Tantrums and tiaras; the soaring cost of the school prom. Freeview to launch catch up service; do we need another TV platform?
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