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A year into a government plan to stop excessive costs being run up on lost or stolen mobile phones, some customers are still being hit with large bills. The car manufacturer that has found a way to sell its cars without having to see or speak with a dealer. And the true costs of building your own home. Very few people in the UK do it, but it could be easier, and cost less, than you think. Presenter: Louise Minchin Producer: Joel Moors.