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Available for over a year

Who hears healthcare complaints? How gap year students are being left out in the cold by ski holiday firms. How dementia patients - and their families - are being offered extra support to help deal with cancer. The increasing popularity of colouring books, for adults. Why fire alarms may need a makeover so everyone can hear them. And can you sell a house where there's been a murder? Producer: Pete Wilson Presenter: Shari Vahl.