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World Service,06 Apr 2000,25 mins

Why Mass Customisation Is Replacing Mass Production

Global Business

Available for over a year

The rise of made-to-order products, fuelled by the online retail revolution. The mass production, or one-size-fits all model is being replaced by a one-size-fits one, with mass customisation of products now the defining principle of many businesses. The customer gets what the customer wants.

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