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Episode details

World Service,24 Feb 2005,22 mins

Easing The Stresses Of Being A Customer

Global Business

Available for over a year

How companies can change to make life easier for both employees and customers. A look at the heartbeat economy, the growing stresses and strains of buying goods, eating and travelling in the modern world. The programme's presenter Peter Day comes up with a wish-list of things providers can do.

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