Episode details

Available for over a year
Former hostage negotiator Richard Mullender on dealing with an angry person.
Programme WebsiteUse ÃÛÑ¿´«Ã½.com or the new ÃÛÑ¿´«Ã½ App to listen to ÃÛÑ¿´«Ã½ podcasts, Radio 4 and the World Service outside the UK.

Available for over a year
Former hostage negotiator Richard Mullender on dealing with an angry person.
Programme Website