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Available for over a year

Dawn Lord believed she was attending an appointment at the University Hospital of Hartlepool to discuss future procedures when her doctor told her she needed to take a biopsy. Mrs Lord was not told what that would involve and, when it failed, she was given a "traumatic" hysteroscopy - an examination using a small telescope-like device inserted into the cervix - without understanding what was happening. The North Tees NHS Hospital Trust apologised to Mrs Lord for not meeting "the high standard of care" they aimed to provide and paid her £400 in compensation. Amy Oakden met her.