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World Service,19 Sep 2017,17 mins

What Went Wrong at Ryanair?

Business Daily

Available for over a year

As thousands of Ryanair passengers are left stranded, what does it say about the company? We hear the latest from the ÃÛÑ¿´«Ã½'s business correspondent Dominic O'Connell and contributing editor of the Harvard Business Review Karen Dillon talks about the complexity of managing staff holiday requests. Also on the programme, the ÃÛÑ¿´«Ã½'s Elizabeth Hotson visits ' Extravaganza', an exhibition dedicated to world's brewing industry. (Picture: Departure board in the airport, Credit: Getty Images)

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