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I'm a subscriber to a London Ambulance dispatcher's blog: it's highly recommended reading. His perspective on the fire at the is fascinating:

The response of callers was an interesting insight into human nature. I must admit I quite liked having a ‘proper’ answer to the ‘why isn’t the ambulance here NOW?’ type questions. Terribly sorry, but we’re having difficulty finding someone to deal with your bellyache because there’s a hospital full of critically ill cancer patients on fire and we’re out SAVING LIVES like we’re meant to. Not everyone knew about the fire, and some people were incredibly apologetic. One woman, a perpetually drunk regular caller, seemed absolutely mortified when I told her, and was silenced for the first time in her entire life. Others were understanding and offered to make their own way to free up ambulances for the fire. Others, on the other hand, made me sick to the core with their selfishness. “I don’t care about the fire, what about me? You have to get here NOW.�