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2025 has been another turbulent year for England and Wales' water industry. Pollution scandals, rising bills, financial instability, regulatory violations, and public distrust have dominated headlines, culminating in a government pledge to scrap Ofwat and overhaul regulation following the report by the Independent Water Commission in July. The Consumer Council for Water released it's latest Household Complaints report today, it shows the consumer watchdog received the highest number of complaints about water companies in almost a decade, with bills being the consumers main concern. We'll be talking with the report writers and hearing about one consumer that has been faced with nearly 100 days of disruption caused by a collapsed sewer.

A new report by Trussell shows that more than 14.1 million people in the UK faced hunger in the past year due to lack of money – a sharp rise from 11.6 million in 2022.
The food bank and anti-poverty charity will be with us to discuss the new report, and we also hear from one young mother who has to use food banks despite working.

And Scam Secrets presenter Shari Vahl will be telling us about the latest scam that is targeting those looking for work. We will hear about one person who thought they were doing a trial shift at a new job, which ended with them receiving demands to payback a DWP loan.

Presenter: Winifred Robinson
Producer: Dave James