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Helpline charges dropped: 'We are listening' says minister

Brexit minister Robin Walker says the government is in “listening mode” in terms of its decision to drop the charges for the universal credit helpline.

Robin Walker, a minister in the Department for Exiting the EU, confirmed people will be able to call the government's helpline for free after acknowledging there had been criticism of the charges, which can be up 55p a minute.

He told Radio 4's World at One that it is important to note that this shows the government can "press ahead in listening mode...we can listen and we can change things as we go along".

(Photo: Woman on mobile phone Credit: ѿý)

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48 seconds