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How to Train Staff in Racial Awareness

Starbucks coffee shops in the US are closing for a whole afternoon so staff can get racial awareness training.

It's happening two months after a barista at a Philadelphia branch called the police - and accused two black men of trespassing in the store since they hadn't made a purchase.

It turned out they were just waiting to be joined for a meeting.

Heather McGhee, the President of Demos, the group commissioned by Starbucks to do the training, explains how to train staff in racial awareness.

(Image: A Starbucks coffee cup. Credit: Getty Images)

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Duration:

4 minutes