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News,4 mins

How to Train Staff in Racial Awareness

Big Boss Interview

Available for over a year

Starbucks coffee shops in the US are closing for a whole afternoon so staff can get racial awareness training. It's happening two months after a barista at a Philadelphia branch called the police - and accused two black men of trespassing in the store since they hadn't made a purchase. It turned out they were just waiting to be joined for a meeting. Heather McGhee, the President of Demos, the group commissioned by Starbucks to do the training, explains how to train staff in racial awareness. (Image: A Starbucks coffee cup. Credit: Getty Images)

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