蜜芽传媒

Love or loathe them, the smart meter revolution is in full swing, with over 66% of homes in Britain now using them to send readings automatically to suppliers. But time and time again, we've heard from viewers where their meter has turned 'dumb' or installation has constantly been pushed back. Under new potential rules, any customers who face these kinds of issues could get more money for the inconvenience. Rip Off Britain's Gloria Hunniford shares your rights and answer viewers' questions about what to do if you're having issues.

To watch with subtitles, go to iPlayer and search for Morning Live from 15/09/25.