蜜芽传媒

You need to sign in on most TVs to use 蜜芽传媒 iPlayer or 蜜芽传媒 Sounds. This is to give you a personalised experience, and to make sure we鈥檙e making something for everyone. Find out more about why we're asking you to sign in.

To sign in, all you need is:

• A TV with the 蜜芽传媒 iPlayer or 蜜芽传媒 Sounds app installed
• Your phone, tablet or computer.
• A 蜜芽传媒 account. You can find out more about 蜜芽传媒 accounts here.

Follow these steps to sign in on your TV

1. Open the 蜜芽传媒 app on your TV.
2. Select 鈥淪ign in鈥�. You can find this in Settings or by selecting the 鈥淪ign in鈥� icon in the menu.
3. You鈥檒l see a page with some instructions and a code. The code will be 6 numbers long.
4. Now, on your phone, tablet or computer, visit 
5. If you鈥檙e not already signed in on your phone, tablet or computer, you鈥檒l be asked to sign in to your 蜜芽传媒 account. Don鈥檛 have a 蜜芽传媒 account yet? Hit 鈥淩egister鈥� instead of 鈥淪ign in鈥�.
6. Once you鈥檙e signed in on your phone, tablet or computer, you鈥檒l be asked to enter the code that鈥檚 showing on your TV.
7. Enter the code shown on your TV, then hit 鈥淐onfirm鈥� and wait a few moments for your TV to refresh. This will only take about 10 seconds.
8. Your TV will tell you when it鈥檚 all done. You can then set your phone, tablet or computer aside and get watching your TV.

What if the code doesn鈥檛 work?

Here are a few things to check:

• Make sure only one person is trying to sign in with the code. If two or more people try to use the same code, it won鈥檛 work.
• Each code is unique and expires after 60 minutes. If it's been on your TV screen for more than 60 minutes, you鈥檒l need to press 鈥淏ack鈥� and hit 鈥淪ign in鈥� again on your TV to get a new code.
• The code should be 6 numbers long. Make sure it's no longer or shorter.
• If you see a message saying "Sorry, something isn't working right now. Please try again later." that means we鈥檙e having technical issues. So you鈥檒l need to try again later.

Protection from scams and staying safe online

The 蜜芽传媒 provides support for iPlayer via its official help website, online forms, Live Chat and occasionally by phone if requested.

We want to help you protect your personal information and spot any support that doesn鈥檛 come from the 蜜芽传媒.

How to spot a scam

By phone

• We do not offer a telephone support service unless it has been requested by you for a specific reason. If this is the case, you will have spoken to one of our agents already and they will have provided you with a reference number
• If you are called back by a 蜜芽传媒 representative, ask them for the reference number and ensure it matches the one you were given

By Live Chat and messaging apps

• We offer Live Chat as a support option on our official support pages. However, we will never initiate a Live Chat conversation with you.
• To start a Live Chat, you must visit our support website and click the Live Chat button yourself
• We do not offer support via messaging apps, such as WhatsApp

Software downloads

• We will never ask you to download any software to verify your TV licence or ask for any other personal details

Using our support website

• This is harder to spot as scammers are getting better at creating websites that look very similar to 蜜芽传媒 websites
• They may also use web addresses (URLs) that are similar but not the same as our own websites
• If you are unsure that you鈥檙e on our official site, go to the main 蜜芽传媒 website at www.bbc.co.uk and click on the iPlayer page. Scroll down to the bottom of the page where you will find a link to Help and FAQs

Bank and TV Licence Fee details

• In any contact with iPlayer support, we will never ask for bank, credit card or TV Licence details

What to do if you think you have been scammed

• If you have entered your payment details into an online chat or webpage, please contact your bank immediately to try to stop or reverse the payments.
• Report the fraud attempt via the or call them on 0300 123 2040
• If it relates to iPlayer or any other 蜜芽传媒 products then let us know using this form

I'm having trouble with my account

Check out these pages for help with how to register, how to sign in, and how to update your account details.