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33 Operations Manager Smith

The first insight into the 999 control room

• 21 mins

34 Operations Manager Smith: Day 2

Residents are told to evacuate the building

• 25 mins

35 Station Manager Oliff

A firefighter makes the "impossible" decision to tell a man to go back and get his family

• 20 mins

36 Deputy Assistant Commissioner Fenton

The highest ranked officer in the 999 control room gives evidence

• 27 mins

37 Emergency Control Operators and Firefighter Keane

A 999 operator stays on the phone with a trapped 12-year old girl for an hour

• 16 mins

38 Firefighters Hippel and Bettinson, and Crew Manager Stern

Two firefighters describe their attempt to rescue a man on the 16th floor

• 25 mins

39 Firefighters O鈥橠onoghue, Gillam and Roberts

Firefighters describe their attempt to extinguish the fire from the roof

• 21 mins

40 Watch Manager Watson and Station Manager Cook

A man carrying an axe and claiming to be an American firefighter is turned away

• 29 mins

41 Watch Manager Sadler and Watch Manager de Silvo

Two firefighters vital to passing on information about trapped residents give evidence

• 29 mins

42 Watch Managers de Silvo and Peckham

A firefighter writes details of those trapped in the tower on the wall of the third floor

• 25 mins

43 Crew Manager Diana

In a special edition Eddie Mair speaks to Aldo Diana who rescued nine people

• 31 mins

44 Watch Manager Williams

A firefighter struggles to keep track of who has been rescued from the tower

• 18 mins

45 Watch Managers Williams and Aston-O鈥橠onovan, and firefighter Desforges

Two firefighters help carry out nine rescues on three different floors

• 26 mins

46 Station Manager Mulholland and 999 Control Operator Darby

A senior firefighter tells the inquiry adhering to policy was a challenge

• 20 mins

47 Crew Manager Batcheldor, 999 Control Operator Sharon Darby and Watch Manager Beale

A firefighter comforts a mother and her son trapped on the fourteenth floor

• 38 mins

48 The Story So Far

What we鈥檝e learnt over the past nine weeks

• 12 mins

49 Ambrose Mendy

A man who lost two relatives in the fire visits Grenfell

• 10 mins

50 Group Manager Goodall and Station Manager Myatt

Firefighters are overwhelmed by the volume of 999 calls

• 25 mins

51 Station Managers Kipling and Myatt, Watch Managers Johnson and Moore and Firefighters King and Moore

Firefighters struggle with low water pressure, falling debris and a lack of training

• 30 mins

52 Watch Manager Johnson and Station Manager Loft

A lack of 鈥榲ital鈥� building plans hampers rescues

• 17 mins

53 Firefighters Cornelius, Herrera , Merrion, Murphy, Upton, Wharnsby, and Crew Manager McAlonen

Firefighters give their account of what happened on the 14th floor

• 24 mins

54 Crew Managers Codd, Gallagher and Hoare, and firefighters Fernandes, Foster, Lawson and Orchard

Two firefighters tell nine residents to stay inside their flats as the fire spreads

• 31 mins

55 Station Manager Wolfenden, Watch Managers Furnell and Leaver, Firefighters Bell and Juggins

A miscommunication means firefighters don鈥檛 act on 999 information for an hour

• 36 mins

56 Group Manager Goulbourne, Crew Manager Morrison and Firefighter Wood

The chairman of the inquiry resists calls to make safety recommendations before January

• 20 mins

57 Operations Manager Alexandra Norman and Control Room Operator Peter Duddy

A 999 call handler describes how he couldn鈥檛 persuade a family to leave their flat.

• 26 mins

58 Assistant Operations Manager Debbie Real and Control Room Operators Angela Gotts and Aisha Jabin

A 999 call operator spends 40 minutes comforting a woman trapped on the top floor

• 25 mins

59 Group Manager Welch

The Inquiry learns two firefighters were in charge of the incident at the same time

• 24 mins

60 Watch Managers Harrison and Coltress and Firefighter Johnson

A fire officer tells families he hopes they get the justice they deserve

• 20 mins

61 Station Manager Walton

The Inquiry hears from the second firefighter in charge of the incident

• 22 mins

62 Deputy Assistant Commissioner O鈥橪oughlin

The inquiry hears from the third firefighter to take charge of the incident

• 21 mins